Healthcare & Patient Enquiry Data

When you submit an enquiry, book an appointment, request an online consultation, or share dental/medical information through this website, we may collect your name, phone number, email address, city, age, dental concern, appointment details, and any information or reports voluntarily shared by you. This information is used only to understand your concern, schedule appointments, coordinate consultation, provide follow-up communication, and improve patient care services.

What patient data we collect?
Name, phone, email, age, city, medical/dental concern, uploaded reports/images, appointment details, online consultation details.

Why we collect it?
Appointment booking, treatment enquiry follow-up, online consultation, case assessment, patient communication, reminders, internal records, analytics and service improvement.

Healthcare data disclaimer?
Mention that users should not upload emergency or highly sensitive medical information unless specifically requested.

WhatsApp, CRM and marketing tools?
Clearly say that enquiries may be managed through tools such as CRM, WhatsApp, email, SMS, call tracking, analytics, Google/Meta ads pixels, and appointment systems.

Consent and communication?
Add that by submitting a form, the user agrees to be contacted by call, WhatsApp, SMS or email for consultation and appointment-related communication.

Data sharing?
Mention sharing only when necessary with clinic team, consulting doctors, lab/imaging partners, payment providers, IT/hosting/CRM providers, or legal authorities when required.

User rights?
Under India’s DPDP Act, a privacy notice should inform users what personal data is processed, why it is processed, how they can exercise rights, and how to complain. Add a simple line for access, correction, withdrawal of consent and deletion requests.

Retention period?
Mention how long enquiry data, appointment data and medical records may be retained as per clinic, legal and medico-legal requirements.

Children/minors?
Your current policy says under 13, but for healthcare, better say: minors should use the website only with parent/guardian consent.

Contact / grievance email
For more details on privacy policy, contact:
[email protected]