Privacy Policy
Who we are
This website, https://chiragchamria.com/, provides information about Dr. Chirag Chamria, an Oral & Maxillofacial Surgeon, and dental services available at Royal Dental Clinics.
This Privacy Policy explains how personal information is collected, used, stored and shared when you visit our website, submit an enquiry or contact our clinic through the channels linked on this website.
Information we collect
Depending on how you interact with us, we may collect:
Your name, telephone number, email address and preferred consultation location.
Appointment preferences, enquiry details and correspondence with our team.
Dental concerns, relevant medical history, photographs, X-rays or reports that you choose to share for a consultation.
Technical information such as your IP address, browser type, device information, pages visited and access times.
You may browse the website without submitting an enquiry. Providing personal information is voluntary, although certain information may be necessary to respond to your request or arrange appropriate care.
Please share health records only through the contact channels advised by our clinic. Avoid posting medical information in public comments.
How we use your information
We use information for relevant purposes, including:
Responding to enquiries and arranging consultations.
Communicating about appointments, requested services and follow-up.
Supporting clinical assessment and treatment planning when you request care.
Maintaining necessary administrative and patient records.
Operating, securing and improving the website.
Meeting applicable legal, professional and record-keeping obligations.
Promotional communications require separate consent where applicable. You may ask us to stop promotional messages without withdrawing your request for consultation or treatment-related communication.
Health information and patient photographs
Medical history, dental records, clinical photographs and reports are handled as confidential information. Access is limited to authorised personnel and service providers who need the information for the relevant purpose.
Where required, we obtain consent before collecting, using or sharing health information. Consent to clinical care does not automatically authorise the publication of your photographs, testimonials or case details.
Identifiable patient information will be used in public educational or promotional material only with separate, appropriate consent.
Enquiry forms and third-party services
Our website uses Zoho Forms to receive consultation enquiries. Information submitted through these forms is processed through Zoho’s systems and made available to our authorised clinic team.
The website also contains an embedded Google Map. Embedded maps, videos and other third-party features may collect technical information, use cookies or receive information about your interaction with them. Their handling of this information is also governed by their own privacy policies.
If you contact us through WhatsApp, social media or another external platform, that platform’s terms also apply.
Cookies
The website and its embedded services within privacy policy may use cookies or similar technologies to support essential functions, security, preferences and service delivery.
Where analytics or advertising tools are enabled, they may use cookies to measure website activity or campaign performance. Any consent required for non-essential tracking will be requested separately.
You can manage cookies through your browser settings and, where available, the website’s cookie controls. Restricting cookies may affect some website or embedded-service functions.
Who we share information with
Information may be shared, where necessary and permitted, with:
Authorised clinic personnel involved in enquiries, appointments or patient care.
Relevant healthcare professionals, diagnostic services or dental laboratories involved in requested care.
Service providers supporting website hosting, forms, communications, record management and security.
Authorities or other recipients when disclosure is required or permitted by law.
Sensitive health information is shared with appropriate consent or another applicable legal basis. We do not sell your personal information.
Storage, retention and security
Information may be stored in clinic systems and in systems operated by our service providers. Some providers may process information outside India, subject to applicable requirements for data transfers and protection.
We retain information for as long as reasonably necessary for its stated purpose, including consultation follow-up, clinical records and applicable legal or professional obligations.
We use reasonable administrative and technical safeguards to protect information against unauthorised access, loss or misuse. No internet transmission or storage system can be guaranteed completely secure.
Your choices and requests
You may contact us to request access to information you have provided, correction of inaccurate details, withdrawal of consent or deletion where applicable.
Requests are subject to identity verification and applicable legal requirements. Some records may need to be retained for clinical, legal, administrative or security purposes.
Withdrawing consent may limit services that depend on the relevant information. It does not affect processing lawfully carried out before withdrawal.
Contact and privacy policy concerns
Royal Dental Clinics
79, V Mall, Thakur Complex, Kandivali East, Mumbai 400101
Email: info@royaldentalclinics.com
Telephone: +91 99712 90903
Where to meet
Consultations in Mumbai and Jaipur
Dr Chirag Chamria sees patients at Royal Dental Clinics in Kandivali East. Jaipur visits are arranged by prior appointment.
Mumbai (Kandivali East)
79, V Mall, Thakur Complex, Kandivali East, Mumbai 400101